Frequently Asked Questions
HOTEL INFORMATION & POLICIES
Contact Us
Reservations & General Enquiries
T: (07) 5680 8000
E: surfersparadise.reservations@hilton.com
Meetings & Events
T: (07) 5680 8078
eforea spa
T: (07) 5680 8111
E: eforeaspa.surfersparadise@hilton.com
Catch Restaurant
T: (07) 5680 8100
Check In & Check Out
Check-in: 3:00 pm
Check-out: 11:00 am
Breakfast
Hotel Housekeeping
Residences Housekeeping
Our Private Theatre
Hilton Surfers Paradise is a complete entertainment and business destination, we even have a private theatre in our hotel. The theatre is available for movies, special events, product launches or rainy day activities.
Bookings:
Phone (07) 5680 8000
Extra Bedding
Rollaway beds can be provided for an additional $60.00 per night. Extra linens and sofa bed can be made up for $45 per night.
Party Policy
While we love for our hotel & residences guests to have a great time during their stay, we have a strict no party policy. A party being defined as any situation where the number of guests allowed per room or apartment is exceeded. If you would like to enquire about hosting an event with us, please email OOLHI-SALESADM@hilton.com
Credit Cards & Incidental Pre-authorisations
Upon arrival the hotel will hold an additional bond for incidentals. The following amounts apply:
- Hotel & 1 bedroom residence: $100
- 2 Bedroom residence: $200
- 3 Bedroom Residence: $300
Bonds are released upon check-out and should reflect on your bank statement generally five days after check-out, this varies between different banks.
2% surcharge applies to all credit card transactions.
Gift Vouchers
Gift the gift of a Paradise with our Hilton Surfers Paradise Gift Vouchers. Choose between our range of accommodation, spa and food & beverage gift vouchers – perfect for any occasion.
FIND OUT MORE
GETTING HERE
Parking
Parking is subject to availability.
Self Car Parking: $27 per car, per night
Valet Car Parking: $45 per car, per night
The hotel car park is located approximately 30 metres along Orchid Avenue on the left hand side. Please turn into Cavill Avenue then follow this around to the left into Orchid Avenue.
Turn into the hotel carpark on the left, descend down the ramp then turn right towards the hotel boom gate. You are now on “B1.” Please retrieve ticket at the boom gate and proceed to designated hotel parking on Level B2-B5 by following the blue line marked on the floor. Upon arriving on level B2 please drive straight ahead into Hotel parking, which is marked ‘Hilton Guests Only’.
Park your vehicle and proceed to hotel elevator and Lobby (Ground Floor) for check-in. Please keep your original paper ticket for validation at the front desk. Your Hilton room key will grant you access to all boom gates for the duration of your stay. Upon check out, you are required to return your Hilton room keys to reception. You will then be required to use your original validated paper ticket to exit the carpark. Enter this ticket into the boom gate on “B1”.
Scroll down to watch our ‘Parking at Hilton Surfers Paradise Hotel & Residences’ video for further instruction.
High Season
Majority of Hilton Guest car parks of located on level B2. On weekends and high season this level will fill – additional parks can be found on levels B3 to B5. You will need your room key to proceed through the boom gate to access these lower levels. Should you be checking-in, and not yet have your room key, please park in the allocated 10min zone located on B2, proceed to reception to check-in. You can then move your vehicle to the lower levels of parking if need be. Should the car park become full, please see our friendly concierge team to assist you with alternative parking options
Reaching The Hotel From The South
Travel north along the Gold Coast Highway passing the suburbs of Palm Beach, Burleigh Heads, and Broadbeach. Continue along the Gold Coast Highway turning right into Cavill Avenue (Be aware of the fact that the correct place to turn is not marked by traffic lights, it is just a break in the medium strip.) Landmarks to look out for include Circle on Cavill on the right and Helm Bar & Bistro on the left hand side. If you miss this break, turn left at the traffic lights out the front of Circle on Cavill and double back, then turning left into Cavill Avenue (near Melbas.)
Continue along Cavill through the traffic lights, past the big guitar (Hard Rock Cafe), then follow Cavill Avenue around to the left into Orchid Avenue. The hotel carpark is located approximately 30 metres along on the left hand side.
Reaching The Hotel From The North
Follow the Pacific Motorway south, then take Exit 66 onto the Smith Street Motorway. Continue along Smith Street for approximately 7kms then turn right onto the Gold Coast Highway. Heading south, continue along the Gold Coast Highway for 5kms, then turn left into Cavill Avenue. Follow Cavill Avenue around to the left into Orchid Avenue. The hotel carpark islocated approximately 30 metres along on the left hand side.
Airport Transfers
- Airport Shuttle: Approx. AUD$25 one way with local operator from Coolangatta Airport to the hotel. Approx. travel time is 45 minutes. Prior bookings are required
- Train: not available from Gold Coast (Coolangatta) Airport. Available from Brisbane International and Domestic Airports only. Approx. AUD$40 each way.
- Taxi: Approx. AUD$75 each way from Coolangatta Airport to the hotel. Approx. travel time is 35 minutes.
- 11 seater: Starting from AUD$160 each way from Coolangatta Airport to the hotel. Approx. travel time is 35 minutes.
Directions By Train
Only available from Brisbane Airport and Brisbane City.
At Brisbane Airport board the Airtrain which is located outside the arrivals hall at both the Domestic and International Airports. Travel to Nerang or Varsity Lakes station (approximately 1hr 15mins). The approximate Airtrain fare to Nerang or Varsity Lakes station is AUD$30 each way.
From Nerang or Varsity Lakes station take a taxi to the hotel. The approximate cost of taxi fare is AUD$20 and travel time is approximately 15 minutes.
At times, the Airtrain from Brisbane Airport may require a change of trains at Brisbane Central Station. Refer to screens.