Below is a summary of the new changes that will come into effect from 5:00am Friday 17th December as prescribed by the Queensland Government Public Heath Direction which can be found here.
1. From 5:00am Friday 17th December, all people entering and remaining in Ms Margot’s Bar & Eats, Catch Restaurant, The Deck Bar, Executive Lounge or attending a function in a meeting room, aged 16 years and over will need to be fully vaccinated.
2. Guests staying at the hotel will not have to be vaccinated for accommodation purposes. However, they will not be able to enter and remain in our outlets including Ms Margot's Bar & Eats, Catch Restaurant, The Deck Bar, Executive Lounge or attend a function in any of our meeting spaces. Only fully vaccinated people can go into those parts of the hotel ‘as above’.
3. Unvaccinated hotel accommodation guests can continue to access the pool, fitness centres at eforea spa.
4. Unvaccinated people are able to order takeaway, however they are not able to remain in the area once they have received their order.
5. All people will continue to be required to use the Queensland Check-In App in all areas of the hotel.
6. All people entering and remaining in our Restricted Areas (Ms Margot’s Bar & Eats, Catch Restaurant, The Deck Bar, executive lounge and meeting rooms, will need to show Proof of Vaccination. This verifies that a person is fully vaccinated. They must show either a printed or electronic form before entering the venue. A Covid-19 digital certificate can be linked to the QLD Check In App allowing for easy verification. Our team will be required to enforce this mandate.
For more information on travelling to Queensland, go here.
To find nearby testing centers, go here.
Parking is subject to availability.
Self Car Parking: $25 per car, per night
Valet Car Parking: $45 per car, per night
The hotel car park is located approximately 30 metres along Orchid Avenue on the left hand side. Please turn into Cavill Avenue then follow this around to the left into Orchid Avenue.
Turn into the hotel carpark on the left, descend down the ramp then turn right towards the hotel boom gate. You are now on “B1.” Please retrieve ticket at the boom gate and proceed to designated hotel parking on Level B2-B5 by following the blue line marked on the floor. Upon arriving on level B2 please drive straight ahead into Hotel parking, which is marked ‘Hilton Guests Only’.
Park your vehicle and proceed to hotel elevator and Lobby (Ground Floor) for check-in. Please keep your original paper ticket for validation at the front desk. Your Hilton room key will grant you access to all boom gates for the duration of your stay. Upon check out, you are required to return your Hilton room keys to reception. You will then be required to use your original validated paper ticket to exit the carpark. Enter this ticket into the boom gate on “B1”.
Scroll down to watch our 'Parking at Hilton Surfers Paradise Hotel & Residences' video for further instruction.
High Season
Majority of Hilton Guest car parks of located on level B2. On weekends and high season this level will fill – additional parks can be found on levels B3 to B5. You will need your room key to proceed through the boom gate to access these lower levels. Should you be checking-in, and not yet have your room key, please park in the allocated 10min zone located on B2, proceed to reception to check-in. You can then move your vehicle to the lower levels of parking if need be. Should the car park become full, please see our friendly concierge team to assist you with alternative parking options
Travel north along the Gold Coast Highway passing the suburbs of Palm Beach, Burleigh Heads, and Broadbeach. Continue along the Gold Coast Highway turning right into Cavill Avenue (Be aware of the fact that the correct place to turn is not marked by traffic lights, it is just a break in the medium strip.) Landmarks to look out for include Circle on Cavill on the right and Helm Bar & Bistro on the left hand side. If you miss this break, turn left at the traffic lights out the front of Circle on Cavill and double back, then turning left into Cavill Avenue (near Melbas.)
Continue along Cavill through the traffic lights, past the big guitar (Hard Rock Cafe), then follow Cavill Avenue around to the left into Orchid Avenue. The hotel carpark is located approximately 30 metres along on the left hand side.
Follow the Pacific Motorway south, then take Exit 66 onto the Smith Street Motorway. Continue along Smith Street for approximately 7kms then turn right onto the Gold Coast Highway. Heading south, continue along the Gold Coast Highway for 5kms, then turn left into Cavill Avenue. Follow Cavill Avenue around to the left into Orchid Avenue. The hotel carpark islocated approximately 30 metres along on the left hand side.
All Residences are serviced by housekeeping after every third day. Extra cleaning and servicing is available for an additional charge. If you are staying for 3 nights or less, the Residence will not be serviced throughout your stay. Please speak to our team if you would like to confirm what days your room will be cleaned.
We provide housekeeping daily for all hotel rooms. To request additional items, please call the Front Desk and we’ll be happy to help.
Check-in: 3:00 pm
Check-out: 11:00 am
Hilton Surfers Paradise is a complete entertainment and business destination, we even have a private theatre in our hotel. The theatre is available for movies, special events, product launches or rainy day activities.
Bookings:
Phone (07) 5680 8000
Reservations & General Enquiries
T: (07) 5680 8000
E: surfersparadise.reservations@hilton.com
Meetings & Events
T: (07) 5680 8078
E: oolhi_salesadm@hilton.com
eforea spa
T: (07) 5680 8111
E: eforeaspa.surfersparadise@hilton.com
Catch Restaurant
T: (07) 5680 8100
E: eatdrinksurfersparadise@hilton.com
Rollaway beds can be provided for an additional $60.00 per night. Extra linens and sofa bed can be made up for $45 per night.
While we love for our hotel & residences guests to have a great time during their stay, we have a strict no party policy. A party being defined as any situation where the number of guests allowed per room or apartment is exceeded. If you would like to enquire about hosting an event with us, please email OOLHI-SALESADM@hilton.com
Our guests can choose from a gourmet breakfast at Ms Margot’s Bar & Eats in the lobby or a delicious, hearty buffet breakfast at Catch Restaurant on Level 1.
Gift the gift of a getaway to Hilton Surfers Paradise. Gift vouchers can be purchased from the value of $50 upward to be used on accommodation, food & beverage. To purchase, please contact our reservations team:
T: (07) 5680 8000
E: surfersparadise.reservations@hilton.com
Upon arrival the hotel will hold an additional bond for incidentals. The following amounts apply:
Bonds are released upon check-out and should reflect on your bank statement generally five days after check-out, this varies between different banks.
1.5% surcharge applies to all credit card transactions.
Extremely happy with our stay at the Hilton. Room was exactly as depicted online, with a fantastic view of the ocean and of the city.
The 2 room unit was very clean, very spacious, well equipped and comfortable. We will definitely make this our go to place when staying at Surfers.
Katherine D
The hotel staff made us feel welcomed from the moment we walked in. The rooms were a good size and very clean and the breakfast was devine!!
I would highly recommend this hotel.
Gina P
10 star experience. First of all, as soon as you enter the hotel and breathe in that lovely scent – you’ll be captivated!! I am not sure what they use but it was so fresh and luxurious! Our room 11801 on the 18th floor had breath taking views from every room. Lady called Kathy from the restaurant made sure each morning that we were warmly welcomed and happy with our daily breakfast. She was extremely helpful and happy. It was refreshing seeing her at the front desk every morning with a big smile on her face!! Well done Hilton. We will definitely come back again! Thank you
Lukrecia T
Perfect from arrival to departure.
Breakfast buffet was varied from your standard eggs and bacon to congee, pickles, Muesli and fresh fruit for the health nuts.
697van
Gold Coast has fantastic beaches. But there are only a few great hotels with easy access to the beach, to all kinds of restaurants and shops with only meters to the main beach and all of the action along the sidewalks. If you want to be right near the touristy action then the Hilton is one of the closest. It is well worth the extra price and they apartment style.
Klaggs
We checked out of the Hilton this morning and we are already planning our next trip. The check in was a fast process and the lady who checked us in had 10/10 customer service. Sorry didn’t get her name. She made it personal and wished my husband a happy birthday. The room was deluxe king suite. Was a beautiful view with a big balcony over looking the beach. The only issue we had was our car was damaged by someone in the car park which put a little downer on our weekend away. We will definitely be back to the Hilton though as the hotel and facilities are great.
Sarah G