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NSW & VIC: You’re Good to Go!

November 25, 2020 

This morning, Premier Annastacia Palaszczuk announced that from December 1, 2020, the QLD borders will be open to all of New South Wales and Victoria.

A great day for us in Queensland. New South Wales and Victoria – we have missed you and we look forward to welcoming you and your families to Hilton Surfers Paradise Hotel & Residences over the Christmas period.

To stay up to date on the boarder restrictions, visit the QLD Border Restrictions Webpage and the Roadmap Webpage. 

Our Initiatives      

We understand that travel looks a little different right now, but our priorities remain the same. We are still committed to providing you a safe and relaxing stay in our beautiful hotel & residences. That commitment starts with looking at our services and processes to take steps to deliver the safest and most enjoyable experience possible.

Hilton CleanStay

We’re pioneering a new standard of hotel clean. We’ve partnered with RB, maker of Lysol & Dettol, to develop the new Hilton CleanStay program to provide our guests with complete piece of mind during their stay.

Travel Plan Flexibility

We understand plans change which is why our hotel offers fully flexible booking options with free changes and cancellations up to 24 hours before your arrival day*. *Some exclusions to the 24-hour window may apply. Please refer to the Rate Details for applicable terms or exceptions, if any, when booking or changing reservations.

Current Services & Amenities

Social distancing continues to be a recommended or required practice in public settings. For your safety, some services or amenities may be modified during your stay, including temporarily team member plated buffet breakfast services and opt-in housekeeping.

To read more on our COVID 19 Initiatives, visit covid.hilton.com